Молимо вас користите овај идентификатор за цитирање или овај линк до ове ставке: https://scidar.kg.ac.rs/handle/123456789/17738
Назив: Quality management and business performance of Serbian companies
Аутори: Milovanović, Vesna
Janošević, Stevo
Paunović, Mihailo
Датум издавања: 2021
Сажетак: The impact of quality management (QM) programs on business results has been the subject of numerous studies worldwide. However, given the complexity of the contemporary QM paradigm and its context-dependence, it is difficult to generalise its impact on business performance. This study examines QM from the strategic management perspective by comprehensively analysing the effects of quality management system (QMS) certification to ISO 9001 in terms of improved business performance and the achieved level of total quality management (TQM) in Serbian companies. Control variables of industry type and company size are employed to observe their possible impact on motives for, and effects of, QMS certification to ISO 9001. The results reveal that the certification of Serbian companies’ QMS to ISO 9001 positively influences their operational and market performance, with the impact intensity dependent upon company size and industry type. The impact of certification on financial performance was examined but not confirmed. Compared to companies motivated primarily by marketing interests and market pressure, companies that certify their QMS to ISO 9001 to improve the quality of their business show a higher level of TQM implementation and gain greater benefits from certification.
URI: https://scidar.kg.ac.rs/handle/123456789/17738
Тип: article
DOI: 10.5937/EKOPRE2106345M
ISSN: 0353-443X
Налази се у колекцијама:Faculty of Hotel Management and Tourism, Vrnjačka Banja

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