Employee training and hotel business performance: The moderating effect of organizational commitment

Abstract

Employee training is an important tool for improving the knowledge, skills, and competencies of employees in the labor-intensive hotel industry. Through employee training, the efficiency and effectiveness of employees' work are improved, which leads to better business performance. The aim of this paper is to analyze the contribution of employee training to hotel business performance and the moderating effect of organizational commitment on this relationship in a developing country - the Republic of Serbia. The sample includes 83 hotels. Employee training is observed through the following components or dimensions: availability of training, motivation to learn, support from training, and benefits of training. The paper uses regression analysis to test the set research hypotheses. The results show that all components of employee training affect hotel business performance, while the moderating effect of organizational commitment on this relationship has not been proven.