Please use this identifier to cite or link to this item: https://scidar.kg.ac.rs/handle/123456789/13368
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dc.rights.licenseopenAccess-
dc.contributor.authorVujić, Milan-
dc.contributor.authorSekulic, Dejan-
dc.contributor.authorCvijanović, Drago-
dc.date.accessioned2021-06-23T11:14:22Z-
dc.date.available2021-06-23T11:14:22Z-
dc.date.issued2020-
dc.identifier.citationVujić, M., Sekulić, D., & Cvijanović, D. [2020]. Značaj neopipljivih elemenata u oceni kvaliteta usluge u hotelima u Kolubarskom okrugu. Menadžment u hotelijerstvu i turizmu, 8(2), 43-52.en_US
dc.identifier.issn2620-0279en_US
dc.identifier.urihttps://scidar.kg.ac.rs/handle/123456789/13368-
dc.description.abstractOne of the hotel companies’ key strategies in terms of increasing domestic and international competition is that the hotel service offer reflects a high quality level. Aim of this paper is to measure the guests’ satisfaction level by the intangible components of offer in the Kolubara District hotels, i.e. to show the significance of this dimension in the total process of providing hotel services. Satisfied guests show a higher loyalty level, which represents a precondition for visiting the same hotel by the same guests and recommend it to their friends. The research was conducted in four hotels, where 100 respondents, the guests of the hotel, were surveyed. The research results showed that the intangible dimension of hotel offer can predetermine and increase the value of services to a large degree, and guests’ satisfaction as the users of services as well.en_US
dc.language.isoenen_US
dc.publisherUniversity of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjaĉka Banjaen_US
dc.rightsinfo:eu-repo/semantics/openAccess-
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/-
dc.sourceMenadzment u hotelijerstvu i turizmuen_US
dc.subjecthotel industryen_US
dc.subjectintangibility of servicesen_US
dc.subjectquality of servicesen_US
dc.subjectsatisfactionen_US
dc.titleThe importance of intangible elements in the assessment of service quality in hotels in Kolubara Districten_US
dc.typearticleen_US
dc.description.versionPublisheden_US
dc.identifier.doi10.5937/menhottur2002043Ven_US
dc.type.versionPublishedVersionen_US
Appears in Collections:Faculty of Hotel Management and Tourism, Vrnjačka Banja

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