CONTEMPORARY ICT CONCEPTS IN TOURISM ORGANIZATIONS

Abstract

The application of new ICT technologies in the tourism sector enables preferable management of the tourism sector. As consequence of modern business processes, terms such as smart business, smart cities, smart tourism, etc. appear. Given systems generate or collect large amounts of data, store and transfer data, which are managed using a set of harmonized artificial intelligence systems, Big Data systems, IoT and Cloud platforms. Big Data system, as well as the artificial intelligence system, interact with IoT technology and Cloud systems. Big Data concept enables the analysis of the business environment in order to offer a higher quality tourist product. AI and Big Data systems, IoT and Cloud are becoming an integral part of the business. Given movements result enables the customer to use better services of a travel company. By applying given technologies, both the company and the tourist services customer benefit, and the productivity and efficiency of business of tourist systems increases.