1. University of Kragujevac Digital Archive
  2. University of Kragujevac
  3. Faculty of Hotel Management and Tourism, Vrnjačka Banja
Please use this identifier to cite or link to this item: https://scidar.kg.ac.rs/handle/123456789/15572
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dc.contributor.authorSeočanac, Marijana-
dc.contributor.authorČelić, Irena-
dc.date.accessioned2023-02-08T14:35:31Z-
dc.date.available2023-02-08T14:35:31Z-
dc.date.issued2019-
dc.identifier.citationSeočanac, M., & Čelić, I. (2019). WHAT DO BOOKING.COM REVIEWS SAY ABOUT THE SERVICE QUALITY OF SERBIAN SPA HOTELS?. Tourism International Scientific Conference Vrnjačka Banja - TISC, 4(1), 553-570. Retrieved from http://www.tisc.rs/proceedings/index.php/hitmc/article/view/272en_US
dc.identifier.isbn978-86-89949-38-4en_US
dc.identifier.urihttps://scidar.kg.ac.rs/handle/123456789/15572-
dc.description.abstractInformation and communication technologies are the most important component of modern business. This is especially emphasized in industries whose services are characterized by intangibility and inability to try out services before purchase. Therefore, these industries show extremely high sensitivity to information. Today, the availability of information has reached a higher level thanks to the wide spreading of the Internet. This paper investigates guest reviews on Booking.com website, in order to determine the service quality in Serbian spa hotels. The research included 20 spa hotels, for which a total of 3,617 reviews were analyzed. The data was analyzed through the SPSS platform, using descriptive statistics. The results show that hotel guest are satisfied with service quality in Serbian spa hotels.en_US
dc.language.isoenen_US
dc.publisherFakultet za hotelijerstvo i turizam u Vrnjačkoj Banjien_US
dc.relation.ispartofTourism as a Generator of Employment : thematic proceedings. 1en_US
dc.subjectservice qualityen_US
dc.subjectonline reviewsen_US
dc.subjectBooking.comen_US
dc.subjectspa hotelsen_US
dc.subjectSerbiaen_US
dc.titleWHAT DO BOOKING.COM REVIEWS SAY ABOUT THE SERVICE QUALITY OF SERBIAN SPA HOTELS?en_US
dc.typeconferenceObjecten_US
dc.description.versionPublisheden_US
dc.relation.conferenceThe Fоurth International Scientific Conference Tourism in Function of Development of the Republic of Serbia, Vrnjacka Banja, 30 May - 1 June, 2019en_US
dc.type.versionPublishedVersionen_US
Appears in Collections:Faculty of Hotel Management and Tourism, Vrnjačka Banja

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