SCIDAR - Дигитална архива Универзитета у Крагујевцу
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https://scidar.kg.ac.rs/handle/123456789/15572Пун извештај метаподатака
| Поље DC-а | Вредност | Језик |
|---|---|---|
| dc.contributor.author | Seočanac, Marijana | - |
| dc.contributor.author | Čelić, Irena | - |
| dc.date.accessioned | 2023-02-08T14:35:31Z | - |
| dc.date.available | 2023-02-08T14:35:31Z | - |
| dc.date.issued | 2019 | - |
| dc.identifier.citation | Seočanac, M., & Čelić, I. (2019). WHAT DO BOOKING.COM REVIEWS SAY ABOUT THE SERVICE QUALITY OF SERBIAN SPA HOTELS?. Tourism International Scientific Conference Vrnjačka Banja - TISC, 4(1), 553-570. Retrieved from http://www.tisc.rs/proceedings/index.php/hitmc/article/view/272 | en_US |
| dc.identifier.isbn | 978-86-89949-38-4 | en_US |
| dc.identifier.uri | https://scidar.kg.ac.rs/handle/123456789/15572 | - |
| dc.description.abstract | Information and communication technologies are the most important component of modern business. This is especially emphasized in industries whose services are characterized by intangibility and inability to try out services before purchase. Therefore, these industries show extremely high sensitivity to information. Today, the availability of information has reached a higher level thanks to the wide spreading of the Internet. This paper investigates guest reviews on Booking.com website, in order to determine the service quality in Serbian spa hotels. The research included 20 spa hotels, for which a total of 3,617 reviews were analyzed. The data was analyzed through the SPSS platform, using descriptive statistics. The results show that hotel guest are satisfied with service quality in Serbian spa hotels. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Fakultet za hotelijerstvo i turizam u Vrnjačkoj Banji | en_US |
| dc.rights | info:eu-repo/semantics/openAccess | - |
| dc.source | Tourism as a Generator of Employment : thematic proceedings. 1 | - |
| dc.subject | service quality | en_US |
| dc.subject | online reviews | en_US |
| dc.subject | Booking.com | en_US |
| dc.subject | spa hotels | en_US |
| dc.subject | Serbia | en_US |
| dc.title | WHAT DO BOOKING.COM REVIEWS SAY ABOUT THE SERVICE QUALITY OF SERBIAN SPA HOTELS? | en_US |
| dc.type | conferenceObject | en_US |
| dc.description.version | Published | en_US |
| dc.type.version | PublishedVersion | en_US |
| Налази се у колекцијама: | Faculty of Hotel Management and Tourism, Vrnjačka Banja | |
 | Број прегледа846 | Број преузимања25 |
Датотеке у овој ставци:
| Датотека | Опис | Величина | Формат | |
|---|---|---|---|---|
| Seočanac.pdf | 214.87 kB | Adobe PDF |  Погледајте |
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