Students’ Satisfaction with Online and Traditional Teaching

Abstract

Students’ satisfaction in higher education is a multifaceted concept that encompasses a wide range of factors influencing the overall student experience. Universities place significant importance on understanding and measuring this satisfaction as it provides essential insights into the effectiveness of their academic offerings and support services. By focusing on students’ satisfaction, institutions can identify areas for improvement and tailor their approaches better to meet the diverse needs and expectations of their students. This paper compares students’ satisfaction with online and traditional teaching methods at two technical faculties in the Republic of Serbia. The study involved 259 students who completed a questionnaire with closed questions in digital format using Google Forms surveys. Research findings indicate that students reported higher satisfaction with classroom teaching (M=3.994, SD=0.91145) compared to online teaching (M=3.8319, SD=0.91832), although the difference is relatively small. The factors that most significantly influence students’ satisfaction with teaching include clearly defined assessment criteria, feedback on assignments, availability of literature in digital repositories, and the practical application of knowledge to solve real-world problems. The limitation of this study is that it focuses solely on students' perceptions, disregarding perceptions of other stakeholders.