Stakeholder management in reverse supply chains - The ranking of reverse supply chains entities upon requirements' fulfillment

Abstract

© 2018, Centar for Quality. Stakeholder management encompasses different activities which have a significant impact on the project realization. Business practice indicates that before and during the project realization, an organization that implements the project, or even consortium of entities, should put much attention in to satisfy different stakeholders' requirements. The aim of this paper is ranking of reverse supply chain (RSC) entities upon key stakeholders requirements' fulfillment. In the first step of research, key stakeholders are identified through stakeholder management analysis. Their requirements are analyzed and weighted by using fuzzy Delphi method. The decision makers perform their assessment taking in account linguistic expressions, so they do not need to think about precise numbers. In this way, the process of decision making is made easier compared to the conventional approach. The determination of the RSC entities upon key stakeholders requirements' fulfillment is performed by using the fuzzy ELECTRE method.