Prigovor u upravnom postupku i zaštita prava korisnika javnih usluga

Abstract

The General Administrative Procedure Act of 2016 is a truly new law that introduced a number of innovations in the system of legal remedies as well as some new types of administrative actions, such as the adoption of guarantee acts, the conclusion of administrative contracts, the provision of public services. (Admittedly, these are not the only new things, and of these, the author only pays attention to some taking into account the topic of the title work.) In the article, the author touches on a new legal remedy - a complaint. The question arises whether it is at all substantive a legal remedy or an initial act to initiate administrative proceedings. It may also be questioned whether the complaint is a apropriated form of protection for public service users. When it comes to the provision of public services, the author points out that they are not performed in the administrative procedure, and if a less detailed analysis could lead to the conclusion that this is precisely the case. There are differences between the administrative procedure and the provision of public services. The provision of public services should not be regulated by a procedural law aimed at making a decision - an administrative act in this case. The administrative procedure gives legal protection to users of public services. The author doubts the effectiveness of legal protection.