COMMUNICATION MANAGEMENT ISSUES IN PRODUCTION SYSTEMS – CONFLICT STYLES ANALYSIS

Abstract

In a complex communication network which exists in business activities where the goals and interests of groups and individuals are different or opposite, while business is interdependent, it is clear that conflict is one of the most important elements of the organization. Production systems may employ conflicts in the scope of problem solving issues regarding research and development business processes. In that manner, conflicts may be perceived as positive events. This paper investigates the conflict styles in one production system which may be seen as one of the major activities in the conflict management process. The results suggests that the production systems should strive to direct conflicts into collaboration style so conflict resolution could provide benefits for the system.