Determination of organizational resilience level within business processes in production companies

Abstract

Ongoing business activities need to adapt to market conditions in a continuous manner but sometimes significant disruptions (pandemic of covid 19, geopolitical instability, inflation, etc.) may occur. In that case, adaptation is not enough so organizations must demonstrate resilience-ability to overcome the unwell present state and continue to function as before or even better. The motivation for conducting this research and project comes from the fact that more knowledge is needed about organizational resilience, as well as conditions for its development and enhancement. The objective of this research is to propose a model for the assessment of organizational resilience at the level of the business process of product/service realization. The model is based on the fuzzy Delphi method, and it is verified on the real-life data obtained in one medium production company. Future research should cover the examination of the relationship between the assessed level of organizational resilience and the time needed for performance recovery after significant disruptions.