Organizational resilience assessment from the perspective of process realization and key performance indicators

Abstract

It may be considered that organizations that are operating in various markets, whether local or global, are highly vulnerable to turbulence and different market conditions. To succeed, every organization must not only adapt to such conditions but also demonstrate organizational resilience. Organizational resilience contributes to the adequate resolution of problems that arise as a result of market disruptions, as well as to the future improvement of the business. The purpose of this study is to evaluate organizational resilience at the delivery physical products process level. The proposed model analyzes organizational resilience as well as the time required to return to or improve performance levels associated with significant disruptions.