Please use this identifier to cite or link to this item: https://scidar.kg.ac.rs/handle/123456789/17738
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dc.contributor.authorMilovanović, Vesna-
dc.contributor.authorJanošević, Stevo-
dc.contributor.authorPaunović, Mihailo-
dc.date.accessioned2023-05-23T11:00:32Z-
dc.date.available2023-05-23T11:00:32Z-
dc.date.issued2021-
dc.identifier.citationMilovanović, V., Janošević, S., & Paunović, M. (2021). Menadžment kvaliteta i poslovne performanse preduzeća u Srbiji. Ekonomika preduzeća, 69(5-6), 345-356. https://doi.org/10.5937/EKOPRE2106345Men_US
dc.identifier.issn0353-443Xen_US
dc.identifier.urihttps://scidar.kg.ac.rs/handle/123456789/17738-
dc.description.abstractThe impact of quality management (QM) programs on business results has been the subject of numerous studies worldwide. However, given the complexity of the contemporary QM paradigm and its context-dependence, it is difficult to generalise its impact on business performance. This study examines QM from the strategic management perspective by comprehensively analysing the effects of quality management system (QMS) certification to ISO 9001 in terms of improved business performance and the achieved level of total quality management (TQM) in Serbian companies. Control variables of industry type and company size are employed to observe their possible impact on motives for, and effects of, QMS certification to ISO 9001. The results reveal that the certification of Serbian companies’ QMS to ISO 9001 positively influences their operational and market performance, with the impact intensity dependent upon company size and industry type. The impact of certification on financial performance was examined but not confirmed. Compared to companies motivated primarily by marketing interests and market pressure, companies that certify their QMS to ISO 9001 to improve the quality of their business show a higher level of TQM implementation and gain greater benefits from certification.en_US
dc.language.isoenen_US
dc.publisherSavez ekonomista Srbijeen_US
dc.rightsinfo:eu-repo/semantics/openAccess-
dc.sourceEkonomika preduzeca-
dc.subjectquality management system (QMS)en_US
dc.subjecttotal quality management (TQM)en_US
dc.subjectbusiness performanceen_US
dc.subjectstrategic managementen_US
dc.subjectISO 9001en_US
dc.titleQuality management and business performance of Serbian companiesen_US
dc.title.alternativeMenadžment kvaliteta i poslovne performanse preduzeća u Srbijien_US
dc.typearticleen_US
dc.description.versionPublisheden_US
dc.identifier.doi10.5937/EKOPRE2106345Men_US
dc.type.versionPublishedVersionen_US
Appears in Collections:Faculty of Hotel Management and Tourism, Vrnjačka Banja

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