AN ASSESSMENT AND OPTIMIZATION OF QUALITY OF STRATEGY PROCESS

Abstract

In order to improve the quality of their processes companies usually rely on quality management systems and the requirements of ISO 9001:2008. The small and medium-sized companies are faced with a series of challenges in objectification, evaluation and assessment of the quality of processes. In this paper, the strategy process is decomposed for one typical medium size of manufacturing company and the indicators of the defined sub processes, based on the requirements of ISO 9001:2008, are developed. The weights of sub processes are calculated using fuzzy set approach. Finally, the developed solution based on the genetic algorithm approach is presented and tested on data from 142 manufacturing companies. The presented solution enables assessment of the quality of a strategy process, ranks the indicators and provides a basis for successful improvement of the quality of the strategy process