DATA CENTRI I DIGITALIZACIJA USLUGA JAVNE UPRAVE

Abstract

The scientific and technological development of society directly affects the state organization, posing new challenges both in terms of its organization and way of working, as well as in terms of the role and new functions it performs. Looking at the most developed countries in the world, we can see the wide application of modern information and communication technologies (ICT), which are used in the digitalization of work processes, the provision of services, but also in administrative decision-making (procedure). This directly saves time and money. Viewed chronologically, management models appear precisely as a response to the new challenges posed to management, brought about by the general development of society, and its success largely depends on the ability to keep up with social (even technical) changes. (to accept new challenges and not avoid them). In this sense, in the era of new technologies, "smart" devices and the increasingly widespread use of artificial intelligence, it is unthinkable for any organization to function without the application of new technical achievements, especially in the field of service provision. The central place in the work will be occupied by the data center, i.e. its services as a prerequisite for quality, safe and secure provision of e-services by the public administration. Data center services, which can be defined simply as hardware and software rental services (storage and data processing), include several aspects - security, legal, technical, financial, etc. which will be discussed more in appropriate places in the work. This issue is given special importance by the fact that the users of data center services are becoming more and more government bodies and organizations, which base their work operations of communication, records, storage, exchange and processing of data on modern ICT technologies, that is, on the services provided by data centers.