Extended SEFRA framework for e-office systems in the Serbian-speaking region

Abstract

There is a great need for the unification and integration of several technologies and services into one product suitable for helping e-government and other public-sector services as well as private company administration to support advanced search services. For corporate operations in the Serbian speaking region and surrounding areas (Serbian and similar languages), the authors suggest a framework that will be an extension of the previously proposed SEFRA framework. Along with updating all components that are part of the SEFRA framework, the proposed framework will also include the integration of advanced human-computer interfaces and LLM GAI models such as the GPT models GPT 3.5 & GPT-4, which will be specifically fine-tuned for the needs of the e-office of a specific enterprise from either the public or private sector. This proposed framework represents a significant advancement in leveraging AI technologies to improve the efficiency, responsiveness, and adaptability of business operations in the Serbian-speaking region and potentially beyond. Its applications could transform various aspects of corporate operations, from customer interaction to internal processes, making businesses more competitive in a rapidly evolving digital landscape.