Development of expert system by using logical comparative conclusion in the function of organizational performance improvement

Abstract

The paper is created as the tendency of a group of authors, that with an integrative approach in the application of intelligent systems, by using analogy with some function in human body, to develop a model to improve organizational performance. The paper is based on two unique bases, of a representative number of data that reflect real business conditions and including a significant number of organizations. In order to achieve the set goals, several approaches were adopted, tools and methods, such as analytic hierarchy process (AHP) methodology, case base reasoning, artificial intelligence tools– expert systems, verification in real condition and other. As the key outcomes of the paper are obtained the fields that are critical to achieve the best organizational performance, and indicators for the development of expert systems whose functions, efficiency and effectiveness are verified in real conditions.