Please use this identifier to cite or link to this item:
Title: The evaluation of quality goals at the process level in a uncertain environment
Authors: Puskaric, Hrvoje
Tadić, Danijela
Misita, Mirjana
Stefanovic, Miladin
Milanović D.
Issue Date: 2013
Abstract: Improvement of business processes is achieved, among the other, through improvement of quality goals which are defined on the level of each process. In practice, it is not possible to improve all identified quality goals simultaneously. It is assumed that it is necessary that the quality goals values be determined by applying determined metrics. With respect to given values of quality goals, management team determines the order by which quality goals are improved. In this paper, the relative importance of quality goals is stated by fuzzy pair-wise comparison matrix. The performances of quality goals are described by linguistic expressions. All linguistic expressions are modeled by triangular fuzzy numbers. The new model for evaluation of quality goal values with respect to their relative importance is proposed. The developed model is tested by illustrative example with real life data of development process.
Type: article
DOI: 10.5937/jaes11-3271
ISSN: 1451-4117
SCOPUS: 2-s2.0-84875624793
Appears in Collections:Faculty of Engineering, Kragujevac

Page views(s)




Files in This Item:
File Description SizeFormat 
10.5937-jaes11-3271.pdf292.98 kBAdobe PDFThumbnail

This item is licensed under a Creative Commons License Creative Commons